24/7 Emergency Response•
Clean Dry Restore – Water & Fire Damage Restorations
Emergency Water & Fire Damage Restoration

24/7 Emergency Response

Emergency Water & Fire Damage Restoration

Rapid deployment to make your property safe, stop active damage and begin structured recovery — across Newcastle, Lake Macquarie, Maitland, Hunter Valley, Central Coast, Forster & Taree.

Active emergency right now?

Call our dispatch team for immediate response.

02 4954 2600

What Not to Do in a Property Emergency

✕Don't enter standing water near electrical sources — water conducts electricity
✕Don't attempt to clean sewage or black water contamination yourself
✕Don't re-enter a fire-damaged structure until fire services declare it safe
✕Don't use electrical appliances or switches in wet areas
✕Don't disturb asbestos-containing materials if present in older buildings
✕Don't wait to call your insurer — emergency mitigation is required immediately to prevent further loss

Emergency Response Equipment

RAPID RESPONSE
Emergency Make-Safe Kits

Boarding, tarping and structural securing equipment

PROFESSIONAL
Portable Extraction Units

Immediate water removal from any accessible location

FLIR
Thermal Imaging Cameras

Instant moisture and heat detection for rapid triage

PROFESSIONAL
Moisture Meters

Baseline moisture readings to scope the emergency response

PROFESSIONAL
PPE & Containment Barriers

Protects occupants and unaffected areas during response

PROFESSIONAL
Air Scrubbers

Filters airborne contaminants during emergency cleanup

Insurance Guidance for Emergency Response

Contact Your Insurer First

Notify your insurer of the event immediately — but don't delay emergency mitigation. Most policies require you to prevent further loss.

Photograph Before Cleanup

Document the full extent of damage with photos and videos before any emergency response work begins.

Emergency Make-Safe Documentation

We document all make-safe work — boarding, tarping, water extraction — which insurers require as evidence of mitigation.

Claim Reference & Coordination

We work directly with assessors and coordinators, providing documented scope and progress reports throughout the restoration.

We Respond To

Emergency Damage Scenarios

Burst pipes
Flooded homes
Storm water entry
Ceiling leaks
Roof leaks
Overflowing appliances
Sewer overflow
Fire damage
Smoke damage
Fallen trees
Building damage
Emergency make-safe work

Immediate Guidance

What To Do After Water Damage

Follow these steps to keep occupants safe and limit further loss while help is on the way.

  1. 1Make sure occupants are safe.
  2. 2Isolate electricity if safe to do so.
  3. 3Stop the water source if possible.
  4. 4Move valuable items away from affected areas where safe.
  5. 5Contact Clean Dry Restore.
  6. 6Photograph damage if possible.
  7. 7Avoid disturbing contaminated water.
Avoid entering standing water near electrical sources and do not attempt to clean sewage contamination yourself.

Quick Answers

Emergency Restoration FAQs

Yes. Our emergency response team is available 24 hours a day, 7 days a week across the Hunter, Central Coast and Mid-North Coast.

24/7 Emergency Response

Need Help Now? Contact Clean Dry Restore

Rapid, documented property restoration across Newcastle & Greater Hunter. Available 24/7 for emergency response.