Privacy Policy

We collect information you provide directly when you request emergency assistance, request a quote, submit an inspection enquiry or contact us. This may include:

• Your name, phone number, email and postal address
• Details about your property and the damage sustained
• Photographs of the damage you upload to us
• Information about your insurer, claim or referrer where relevant

We also collect limited technical information automatically when you visit our website, such as IP address, browser type and pages visited, used to maintain security and improve site performance.

We use your personal information to:

• Respond to emergency and inspection requests and provide restoration services
• Prepare quotes, scopes and restoration reports
• Communicate with you about your job, including via phone, email and SMS
• Coordinate with insurers, strata managers and referrers where authorised
• Maintain records required for insurance, compliance and work health and safety

We do not sell or rent your personal information to third parties.

We may share your information with our technicians, subcontractors and suppliers involved in delivering your restoration works, and with your insurer or authorised referrer where you have consented or it is necessary to progress your claim. We may also disclose information where required by law.

We store your information securely and take reasonable steps to protect it from unauthorised access, loss or misuse. We retain records for the period necessary to provide our services and meet legal and insurance requirements.

You may request access to, or correction of, the personal information we hold about you. To make a request, contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your information, contact us at help@cleandryrestore.com.au, call 02 4954 2600, or write to Unit 2-3/5 Pavilion Place, Cardiff NSW 2285.