What is Clean Dry Restore?

Clean Dry Restore deliver 24/7 Emergency Water & Fire Damage restoration services for Residential & Commercial clients throughout Newcastle and the Greater Hunter Valley Region. Specialising in inspection, assessment, building/repair works, waste removal and condition cleaning.

Is fire-damaged food safe?

No. Food exposed to heat, smoke or firefighting chemicals should be discarded. We document unsalvageable contents for insurance.

How do you tackle smoke odours?

We use thermal fogging, ozone and hydroxyl treatment alongside source cleaning to neutralise smoke particles rather than mask them.

Can you clean soot from delicate surfaces?

Yes. We match cleaning techniques to each surface so soot is lifted without driving it in or causing permanent staining.

Is a fire-damaged property safe to enter?

Structural integrity must be assessed first — we make the site safe before anyone re-enters.

Do you handle removal of fire-damaged contents?

Yes. We assess each item, clean and deodorise what can be saved, and document and dispose of the rest.

How do you address hidden soot contamination?

We inspect cavities and ducting to ensure no soot or acidic residue remains, which can cause long-term corrosion if left.

Will my property be fully restored after a fire?

Our goal is to take the property through to safe reinstatement, returning it to pre-loss condition through one coordinated provider.

How do you provide documentation for insurers?

We maintain detailed records of contamination levels and restoration steps to support your insurance process.

Does smoke damage affect electronics?

Yes, acidic soot can corrode electronics, so we prioritise cleaning and assessing these items during the early stages.

Why is early fire restoration important?

Acting quickly prevents further damage from acidic residues and smoke penetration, which worsen over time and increase claim cost.

Do you manage structural fire damage repairs?

Yes — from residue cleanup through to structural repairs and reinstatement, all through one coordinated provider.

Fire & Smoke Damage Restoration

Fire, Smoke & Soot Damage Restoration

From fire damage assessment and soot contamination to smoke odour treatment, contents restoration and building repairs — we take fire-affected properties through to safe reinstatement.

Request Emergency Assistance Request an Inspection

What Not to Do After Fire Damage

✕Don't re-enter the property until fire services declare it structurally safe

✕Don't wipe soot with household cloths — it drives oily residue deeper into surfaces

✕Don't use standard vacuums on soot — they exhaust fine particles back into the air

✕Don't attempt to clean smoke-damaged electronics yourself — improper handling causes corrosion

✕Don't consume any food exposed to heat, smoke or firefighting chemicals

✕Don't delay calling — acidic soot residue etches surfaces and worsens damage over time

Professional Equipment We Deploy

PROFESSIONAL

HEPA Air Scrubbers

Filters airborne soot particles and odour during cleanup

PROFESSIONAL

Ozone Generators

Neutralises smoke odour molecules at the source

PROFESSIONAL

Thermal Foggers

Deploys odour-neutralising fog that penetrates cavities and ducting

PROFESSIONAL

Hydroxyl Generators

Safe odour treatment for occupied properties using UV technology

PROFESSIONAL

Chemical Sponges & Dry Cleaning Systems

Lifts soot from delicate surfaces without driving it in

PROFESSIONAL

Media Blasting Equipment

Removes stubborn soot and char from structural surfaces

Insurance Claim Guidance for Fire & Smoke Damage

Document All Damage

Photograph structural fire damage, soot contamination and affected contents before any cleanup — this is critical claim evidence.

Contents Inventory

We assess and document each item as restorable or unsalvageable, with photographs and condition records for your insurer.

Scope of Works Report

Our documented fire restoration scope — from soot cleaning through to structural repairs — drives the insurance claim.

Acidic Residue Documentation

We document acidic soot residue levels and treatment, which insurers need to validate the urgency and scope of restoration.

Specialist Services

Fire & Smoke Damage Services

Fire Cleanup

Smoke Damage Restoration

Soot Cleaning

Smoke Odour Removal

Fire Damaged Contents Restoration

Fire Damaged Building Repairs

Commercial Fire Restoration

Emergency Make-Safe Work

The Process

Fire Damage Restoration Process

A structured recovery from assessment through to reinstatement — with documentation at every stage.

STEP 01

Fire Damage Assessment

Full structural and contents assessment to determine what can be saved and what must be removed.

STEP 02

Soot Contamination Treatment

Careful removal of soot from surfaces using appropriate techniques to avoid further staining.

STEP 03

Smoke Migration & Odour Treatment

Addressing smoke that has travelled through cavities, ducting and soft furnishings, plus odour neutralisation.

STEP 04

Contents Assessment

Item-by-item assessment of restorable vs unsalvageable contents, documented for insurance.

STEP 05

Damaged Material Removal

Controlled demolition and removal of fire-damaged building materials.

STEP 06

Cleaning & Decontamination

Thorough cleaning and decontamination of affected surfaces and structure.

STEP 07

Waste Removal

Compliant removal and disposal of fire-damaged contents and building waste.

STEP 08

Building Repairs

Reinstatement — plasterboard, flooring, carpentry, painting and structural repairs.

Take Action

Fire Recovery Checklist

Safety-first steps to take after fire services leave.

Immediate Steps

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Quick Answers

Fire & Smoke Damage FAQs

Yes. We use cleaning, odour counteractants, ozone and thermal fogging to remove smoke odour from structures and contents.

Fire Damage

24/7 Emergency Response

Fire or Smoke Damage? We Can Help.

Fast assessment and documented restoration — for homes, businesses and insurance claims.

Request Emergency Assistance Call Clean Dry Restore

Fire, Smoke & Soot Damage Restoration

What Not to Do After Fire Damage

Professional Equipment We Deploy

Insurance Claim Guidance for Fire & Smoke Damage

Fire & Smoke Damage Services

Fire Damage Restoration Process

Fire Damage Assessment

Soot Contamination Treatment

Smoke Migration & Odour Treatment

Contents Assessment

Damaged Material Removal

Cleaning & Decontamination

Waste Removal

Building Repairs

Fire Recovery Checklist

Immediate Steps

Fire & Smoke Damage FAQs

Related Resources & Guides

How Heat Affects Building Materials

Fire Restoration Timeline: What to Expect

Fire Damage and Structural Integrity

Recovering After a Kitchen Fire

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