What is Clean Dry Restore?

Clean Dry Restore deliver 24/7 Emergency Water & Fire Damage restoration services for Residential & Commercial clients throughout Newcastle and the Greater Hunter Valley Region. Specialising in inspection, assessment, building/repair works, waste removal and condition cleaning.

What does a full damage assessment involve?

We conduct a comprehensive inspection to identify the extent of structural and contents damage.

Do you document damage for my insurer?

Yes, we provide detailed photographic evidence and comprehensive reports to support your insurance claim process.

How do you check for hidden moisture?

We use professional moisture meters and thermal imaging cameras to detect water trapped behind walls or floors.

Is every affected room inspected?

Yes, we perform a thorough room-by-room inspection of all potentially impacted areas.

How is the recovery plan determined?

The plan is based on our site findings, material moisture levels and industry restoration standards.

Do you assess structural integrity?

Yes, we look for signs of structural compromise, such as sagging ceilings or warped timber frames.

Are my contents inspected during this stage?

Yes, we categorise items based on whether they can be restored, cleaned or require disposal.

Does the assessment identify mould risks?

Yes, we identify areas with high moisture content that may develop mould if not treated promptly.

Can you determine the cause of the leak?

Yes, our inspection aims to identify the root cause so we can recommend the necessary repairs.

Will I receive a copy of the assessment?

Yes, we provide a clear recovery plan and assessment report for your records and your insurer.

What happens after the assessment is complete?

Once approved, we finalise the restoration scope and begin the drying and repair phase.

Restoration Process · Stage 02

Damage Assessment

Full inspection of affected and at-risk areas to determine the scope of damage and recovery plan.

Request Emergency Assistance Request an Inspection

Stage 02

Damage Assessment

Damage assessment establishes the full scope of damage. We inspect affected and at-risk areas, document conditions photographically, and determine the recovery plan — the basis for scope, equipment and timeline.

Full inspection

Photographic documentation

Scope determination

Recovery plan

Risk assessment

Equipment planning